Your IT operations at a glance.

IT account setup requests raised by HR. Have an ITR reference? Look it up for the full record and history.

Staff password change requests awaiting IT action.

Staff requests to reset their security PIN on PIN-gated pages.

Accounts locked after repeated failed PIN or login attempts.

HR-initiated access blocks for staff with expired compliance documents. IT confirms block, then reactivates once HR marks the document resolved.

Manage categories and documents in the employee handbook. Paste any Google Drive / Docs / Sheets link.

Candidates awaiting IT-owned onboarding steps.

Cases requiring IT sign-off after exec board execution. Confirm all IT steps are complete before submitting.

IT support tickets submitted by staff. Manage, reply, escalate and resolve.

Real-time IT support chat sessions with staff members.

Create a portal account and send welcome credentials.

Read-only reference for all registered users.

Probation status of all staff (Governance excluded). IT follows up and clears website profiles only after probation is passed.

Who is currently on shift — support reference only.

Schedule and track planned downtime, system updates, and service interruptions. Visible to all IT staff.

All IT actions — filter by category, search by performer or subject, and export to CSV.

Read-only view of all staff leave balances. Use when staff report discrepancies.

Current published rota and all pending drafts. Reference when staff report rota page issues.

Active and historical account suspensions. Reference when a user cannot access the portal.

When a staff member's engagement contract is renewed, confirm their portal access and credentials are valid for the new term. Access validity already follows the contract expiry automatically — this is your confirmation.

After you register a new staff member or volunteer, push their applicant documents — submitted forms, signed letters, photos and ID — into their HR Personal File. HR cannot see these until you action the handover. The Government ID stays locked in the file (VMEM approval required to view).

Browse shift debrief submissions. Use when staff report a shift was not recorded.

Current availability status of the Founding Executive Board — read-only.

Recent outbound emails plus every Failed / Pending mail pinned above (regardless of recency) so delivery failures never hide off the page. Stats reflect the true counts across the collection.

Live tracking of registered staff — login status, password change, Digital ID progress, and last activity.

Staff members who have been in the organisation for more than 90 days (past probation period).

Live Employee of the Month voting status and current winner. Reference when staff report EOM access issues.

Batch actions across tickets, approvals, onboarding, email, and access levels. Head of IT and SA only.

Portal-wide flags. Internal Administrator can toggle Test Mode and Maintenance Mode.

Read-only view of all staff leave requests. Use when staff report leave not showing or incorrect status.

Staff profiles with missing critical fields. IT action: contact them to complete their profile.

Staff-submitted requests to update restricted profile fields. IT reviews, approves, or queries. On approval, the user's record is automatically updated.

Staff and Applicants sorted by last seen. Flag accounts that have not been active for 7+ days.

Live view of who is currently active on the portal. Updates every 60 seconds.

Per-user view of portal consent acceptance and browser location permission. Anyone who declines location is auto-signed-out and must re-accept consent.

Anonymous visitors on public-facing pages (applicant portal, reference forms, interview availability, reset password). Helps detect bot floods or security probing.

Real-time feed of suspicious sessions detected by the security engine. Acknowledge each one after review.

Shifts still marked active after 10+ hours or clocked in on a previous day. Likely forgotten clock-outs.

Recent messages across all department channels. Reference when staff report missing messages.

All published organisation documents (policies, procedures, templates). Read-only reference.

Passport/half-length photos verified by HR. Use these for identity confirmation and registration. Current and past verified applicants are listed.

Login status for every applicant portal — shows whether each applicant has entered the portal and changed their password.

Lodge conduct incidents or log team member absences. All reports forward to Head of HR for review.

Step-by-step training guides for IT staff. Click any guide to open it.

Live security events — lockouts, stale sessions, profile anomalies, suspension status.

Log and track IT system incidents — outages, degraded services, security events. P1 critical to P4 informational.

Live performance metrics — ticket SLA compliance, incident MTTR, operator stats, and feedback scores.

View and manage staff access levels. Changes apply immediately and are logged to the audit trail. SA only.

Track IT equipment, software licences, and infrastructure assigned to the organisation.

Broadcast system notices and IT updates portal-wide. Delivered in-app and by email.

Audit feed of every Idealist post recorded by HR. Support gets a copy because new applications often arrive via portal credentials issued after a posting goes live.