Head of IT Dashboard
Today's IT shift status, open escalations, and quick activations.
IT Daily Ops Activated
—
of 0 IT staff
Escalated to Head of IT
—
Awaiting action
Today's Shift Reports
—
of 0 activated
Open Diagnostics
—
Unresolved errors
Today's IT Daily Ops — Live
Quick Actions
IT Daily Operations Activation
Assign and activate the daily ops task list for IT staff. Activated users see their tagged task list on the IT Board's Today panel, with a live shift countdown and the Submit Shift Report flow at end-of-shift. Deactivate to remove an IT user from daily ops scheduling.
Team Accountability
Today's IT shift activity per user — daily task completion, evidence notes (what was actually done in each section), escalation/ack counts, end-of-shift PDF reports.
Helpdesk Escalations
Tickets escalated by IT staff for Head of IT review. Decide action, accept ownership, mark resolved, or escalate to Super Admin. Original ticket workspace (status changes, customer reply) remains in the IT Board's Help Desk section; this surface is a focused inbox for HoIT-only authority moments.
Audit Oversight
Latest IT-department audit entries — every privileged action that touched users, system config, security alerts, helpdesk tickets, registrations, deletions. Read-only oversight. Bigger filter / range view is a later phase.
System Configuration
Core portal-wide settings. Advanced schema management (departments / roles / EOM categories / portalLab) is still in the IT Board → System Config until a later phase.
Test Mode
Production-data collections (users, leaveBalances, recruitmentApplicants, etc.) are NEVER routed to test_* — only shift/rota/timer feeds. Audit logged.
Registration Lock
When ON, the IT registration form rejects all submissions with a "Registrations temporarily closed" message. Existing applicants/queue items unaffected.
Advanced Settings (still in IT Board)
Departments schema, role-to-level mapping, EOM categories, Portal Lab toggle, Privacy Mode — still managed from the existing IT Board's System Config section until Phase 3.
Open Advanced in IT BoardBulk Operations
Mass operations: helpdesk-ticket batch assign/resolve/escalate, announcement fan-out, access-level batch changes.
Heavy renderer with multi-panel selection (Approvals, Pending Tickets, Announcement fan-out, Access Level). Lives in the IT Board until Phase 3.
Maintenance Mode
Triggering this banner-locks every non-admin page across the portal until disabled. Use sparingly — staff and applicants lose write access while it's on.
Portal-wide Maintenance
Toggling writes
system/config.maintenanceMode + maintenanceUpdatedBy/At. Audit log records every change.