Every active volunteer org-wide — live presence, today's rota, attendance log. Updates instantly as volunteers clock in / off.

Volunteers who completed IT registration and need you to activate their department assignment before they can use the portal. Approve = the volunteer becomes live + receives their credentials email.

Publish, edit, and review volunteer rota cells. You use the same Rota engine as HR / Ops — your publish authority is scoped to volunteer cells (tagged cellRole='volunteer' at publish time).

Canonical org-wide shift definitions. Edited here, read by every rota cell + timer page. HR has read-only access; only VMEM, Head of HR, and SA can edit.

Same source of truth as SA Control + HR Head. Grace (waive hours owed) applies instantly — no approval needed. For banked overtime credit, choose Approve or Decline on each record — your decision is sent to Head of HR / SA, who confirm it before the balance moves (they remain the final authority and can override). To reduce a specific published rota cell using banked credit, open the Rota engine and click the gold button on that cell.

HR-opened volunteer recruitment requests awaiting your capacity opinion. Approve to release the request; suggest amend; or defer.

Send a targeted message to volunteers org-wide, by department, or to a single cohort. Each broadcast records to the audit log.

Every VMEM decision — assignment, leave decision, credit apply, signoff, away toggle, broadcast — appended here. Append-only by Firestore rule.

Volunteer leave requests awaiting your decision. Check HR Policy before each call; refer to HR if needed; HR auto-takes over if you don't act within 24 hours.

Rota-assigned shifts a volunteer never clocked in for (the timer is the attendance truth). The same DDCP §5.2 monitoring HR sees — scoped to your volunteers. Repeat unsubmitted shifts auto-open a Stage 1 case.

Cases involving volunteers. Joint signoff required — both VMEM and HR Lead must sign before any case can resolve.

Active volunteer probation records. Reviews follow a 3-way pattern — VMEM + HR Lead + Head of Department.

Every user's compliance with mandatory trainings. Same SOT as Academy Admin → Compliance — reads system/academyConfig for the mandatory list, academy_trainings for course definitions, and academy_progress/{uid}/trainings for each user's status. Adding a new mandatory training or marking one passed reflects instantly here.

Per the SA-signed VMEM authority matrix: HR leads, VMEM consults. Submit your consultation before HR finalises an offboarding. Records live in offboardingRequests — the same SOT HR sees.

Every volunteer note from across all departments in one inbox. Read what each department is logging, and assign a Volunteer Coordinator to action a note.

Aggregated welfare signals from every department. Resolve, escalate, or schedule a 1:1.

Your scheduled 1:1s with volunteers — covers VMEM-led sessions plus Coordinator-scheduled meetings you should be aware of. Cadence suggestions: 30 / 60 / 90 days post-hire, then quarterly.

Every Volunteer Coordinator across DTTASA — dept of remit, contact, last-seen, and the open confidential channel. Reassigning a Coordinator from one dept to another swaps their team's data instantly.

Quick directory of every Head of Department + your Coordinators. Open the portal's chat to message any of them directly.

Away mode, capacity targets, notification preferences.